JASI Corporate Program

Japan-America Society of Indiana and
Japan Intercultural Consulting present


"Working Effectively with Japanese Customers and Colleagues"

Patricia Pringle
Japan Intercultural Consulting

Wednesday, May 26, 2010
Franklin University of Ohio, Indianapolis Campus
1:00 p.m. – 5:00 p.m.

“Working Effectively with Japanese Customers and Colleagues”

This course provides insights and strategies for improving communication and relationships with Japanese.  Whether you work for an American company that is interested in learning how cultural and business practices affect your ability to establish business with Japanese companies, or you work at a Japanese company and would like to understand and communicate more effectively with your colleagues, this seminar is for you.

  • Learn the basics of Japanese business practices and the essentials of good working relationships, including a business protocol review, what to expect at the first meeting, how to prepare for it, and etiquette for social interactions.
  • What’s the best way to serve demanding Japanese customers?   Learn the expectations of Japanese customers when dealing with suppliers and techniques for establishing and maintaining successful relationships with them.  Understanding Japanese concepts of customer service and communication can help you be more successful in working with Japanese customers, both internal and external. 
  • What’s the best way to influence decisions in Japanese organizations?  The key is in understanding the decision-making process.  Learn about cultural attitudes toward decision-making in Japan and current issues in today’s environment.
  • Deepen your understanding of Japanese culture in the workplace and increase your effectiveness in communicating with Japanese colleagues.  What are the basic differences between Japanese and American organizations?  How can American and Japanese views on work styles and life-balance be bridged?

About the Instructor:  Patricia Pringle, Consultant, Japan Intercultural Consulting

Patricia has extensive experience helping Japanese and Americans work together more effectively.  At Panasonic Mobile Communications Development, she delivered training to Japanese and American engineers collaborating on global engineering design products and advised senior American management on successful strategies for improving communication with Japan.  Patricia has also worked as a trainer at Sony Corporation in Tokyo and New York.  She received an appointment as Visiting Assistant Professor at Oglethorpe University and also served as Adjunct Professor at Morehouse College.

Registration Information

JASI Members: $80
Public:  $120

Wednesday, May 26, 2010
Franklin University of Ohio, Indianapolis Campus
8415 Allison Pointe Blvd., Suite 400
Indianapolis, IN 46250

Registration:  12:30 p.m.
Seminar:  1:00 p.m. to 5:00 p.m.


DOWNLOAD A PDF FILE of the registration form and email, fax, or mail it to:

Japan-America Society of Indiana
39 W. Jackson Place, Suite 50
Indianapolis, IN  46225

Tel:  (317) 635-0123
Fax:  (317) 635-1452
Email:  john.lajiness@japanindiana.org

Registration / Cancellation Deadline:  Friday, May 21st.  No refunds after this date.